Modena Cars Quality Charter

To enable us to implement our quality policy in a concrete, practical way, the Modena Cars management team has defined the following objectives:

Receive customers in a welcoming and discrete environment – one that the
customer identifies as a desirable place to meet and interact

Ensure high standards in the provision of services by providing trained, welcoming
staff who are always available to listen to customers and meet their needs

Treat every customer and their car as unique, respecting pre-arranged deadlines as
well as the car’s individual characteristics

Offer rapid solutions to meet both the customer’s expressed
and implied requirements

Actively involve customers in exclusive events

Create relationships of trust between customers and technicians, who are
always willing to go the extra mile to solve any issues raised by the customer

Serve customers with complete transparency at all times, and in accordance with
deadlines and anticipated costs

Anticipate the customer’s needs and provide additional services to meet them

Involve every member of staff in delivering the levels of service expected
by our customers

Monitor the efficiency and performance of company operations as specified
by the Quality Management System (QMS)

Listen and respond quickly to any and all customer feedback concerning
the services provided